We use a variety of carriers depending on the weight and destination of the parcel. The parcels are clearly labelled with the recipient address and the personalised message is included on the address label
We deliver across the UK except to the following areas and postcodes:
Grampian AB36-AB38, Scottish highlands IV2, IV3,IV4-IV11, IV12-IV28, IV36, IV41-IV49, IV51-IV56,IV63,KW1-KW3,KW5-KW14,PA28-PA40, Arran & Cumbria KA27-KA28, Cowal Peninsula PA20-PA27, Western Isles HS1-HS9, PA41-PA49,PA60-PA78,PH42-PH44,PH19-PH41, Orkney & Shetland KW15-KW17, ZE1-ZE3, Scilly Isles TR21-TR25, Sark, Alderney, Herm, Guernsey GY1, GY9 and the Channel Islands; JE1-JE5 and GY1-GY9
We DO delivery to Northern Ireland, The Isle of Wight, The Isle of Man, Aberdeen, Falkirk, Perth and Inverness but there are additional courier charges. These costs are available to see when you input your postcode into our website
WE DO NOT DELIVERY OUTSIDE THE UK
You may select a delivery date betweeen the 1st December and 23rd December and on the 30th and 31st December
Regrettably we are unable to deliver on a weekend
Please pick a delivery date from the dates available
We charge a standard £6.45 per hamper regardless of the size of hamper for delivery to our standard postcodes (see above)
Note: we can offer discounted delivery charges for large orders delivered in bulk (eg 21+ hampers). For more information please contact our customer support team by telephone on freephone 0800 0112862 or email firstname.lastname@example.org
Loss or Damage
All our parcels are sent on insured signed for services. We guarantee to replace goods damaged in transit providing we are informed within 48 hours of delivery. Damaged goods may be refused on delivery and the carrier will return them. If the damage is not immediately evident they should be retained, photographed and kept for inspection. You should contact email@example.com or call the freephone number 0800 0112862 for further instructions. We will replace good lost in transit provided that we are notified with 7 working days of the required delivery date.We will replace goods lost in transit provided that we are notified within 7 working days of the required delivery date.
If nobody’s home…
If the customer is not there to receive a parcel on the appointed delivery date, the carrier will leave a card with contact details so that redelivery can be arranged. If you need the parcel to be redelivered to a different address then we will need to arrange this with the carrier, although extra charge may be incurred. If after two attempted deliveries, the carrier has been unable to deliver the parcel and the customer makes no attempt to arrange delivery, the carrier will retain the parcel at the local depot for a period of five working days, before returning it to our main warehouse. Parcels cannot be delivered without first obtaing a signature from the occupant at the delivery address.
We ask for recipient telephone numbers so that we can contact people directly in the event of a delivery issue. We do our best to check that addresses are valid but we can’t accept responsibility for late delivery of gifts in the event that the address is incomplete or incorrect. We are not responsible for late deliveries due to adverse weather conditions or other causes beyond our reasonable control. We are able to track all UK deliveries